Returns & Exchanges
At City Pop, we want you to love every kernel and treat; however, due to the perishable nature of our products, we can only offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 7 days of delivery to resolve any issues with your order.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your snacks.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items so our quality control team can review the claim.
Await Verification
Our team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement shipment.
Resolution
Once approved, we will either initiate a refund to your original payment method or ship out your replacement treats at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing